ATMdesk USB keys

ATMdesk keys are small USB dongles where your ATMdesk licenses are stored. A key with a valid license must be present in the USB port at all times while running the ATMdesk software.

To load a license to the key, you log in to your online customer account, insert the key, and follow the instructions that are displayed in the browser.

The key includes a small USB disk where you can write a bootable image of ATMdesk for Field Service, so that ATM can boot ATMdesk software directly from the USB key.

ATMdesk USB-SDC adapters

This Linux-based bootable version (live CD) of the software is available for download from our website to a CD disk or USB dongle. To bring up Linux and start ATMdesk, you must restart the ATM from this CD or USB. With this software, you can diagnose complete NCR ATMs in the field. ATMdesk - A standalone quick booting diagnostic tool for NCR ATMs giving full access to error codes. TestLink is an approved supplier for this software. ATMIA - ATM Industry Association. Ballasts - Power supplies for fluorescent tubes. BART - Beeper Amplifier Reset and Tamper PCB used in Pivot cores. Dividends on our Series A Preferred Stock accrue daily and will be cumulative from, and including, the date of original issue and shall be payable quarterly every February 28, May 30, August 31, and November 30, at 9.50% per annum of its liquidation preference, which is equivalent to $2.375 per annum per share. USB device authorization Automatically authorize new USB devices after installing them in NCR SelfServ ATMs. Just replace the defective USB device - like dispenser, card reader, or printer. Then, run ATMdesk, and verify the proper function.

ATMdesk USB-SDC adapters are optional devices that interface with a proprietary NCR SDC bus.

The USB-SDC adapter is required to connect SDC modules from NCR Personas ATMs to a PC that is running ATMdesk for Repair Centers.

Drivers denon sound cards & media devices. This adapter is not required when you run ATMdesk for Field Service directly on an NCR Personas ATM, because SDC devices are already connected via the SSPA board.

What is a USB Key Check-In?

ATMdesk USB keys are handled online through your ATMdesk customer account. You log in and then insert your USB key, which is a process called a check-in. During the check-in, you can load or reload your license from your account to your key, set or reset your PIN, or configure additional settings.

If you do not need to change anything in your key, you must still check-in the key at least once every three months. The ATMdesk software does not accept keys that are not checked-in for more than three months, until you check them in online again.

This mandatory procedure ensures that, if your key goes missing, our support team can recover the remaining license from the lost key and put it on another key. Considering the cost of the most expensive ATMdesk license, key check-in works as free insurance. That is, if you lose your key, you only lose a piece of hardware, not your license.

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ATMdesk USB Key (Dongle)

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ATMdesk USB-SDC Adapter

Can I load different types of licenses to the same key?

Only one type of license can be stored in the key at any time. You can load, for example, ATMdesk/Pro or ATMdesk/Pro+ but not both. Similarly, you can load time licenses or tickets, but you can’t mix them in one key. You can, however, load the same type of license while the key’s license is still valid. The loaded time or tickets are then added to the key’s remaining value.

When the key’s license is expired, you can load any other type of license.

Can I recover my license from a lost or stolen key?

Yes, you can if you follow the three-month key check-in rule. If the key goes missing within its three-month check-in period, contact our support team, and provide the serial number of the lost key and the serial number of a spare key. If you do not have spare keys, you must order them in our online webshop. Your lost key will be deactivated, and its remaining license will be moved to the new key.

Keys that are not checked-in for more than three months are not covered.

Atmdesk Key

2021 is change is on the horizon: The future of the ATM

18/01/21

Since the COVID-19 pandemic changed the world’s behaviour, ATM usage has seen a rapid decline in most geographies. This has been powered by a combination of lack of movement and economic activity (due to enforced lockdowns); an increased use of alternate channels including mobile or, even encouraged by retailers, a possibly irrational fear of the risks of handling cash, although that theory is pretty much debunked now. In 2021, the world hopes to see a gradual return to a “new normal” and as this occurs, the ATM will be a lifeline to demographics who are not comfortable with digital banking, or who are reliant on cash – writes Mark Aldred.ATMs, far from simply serving utilitarian, transactional purposes can, in fact, become relationship-building tools for banks that opt to add capabilities such as two-way video, account opening, instant card issuing, check book printing and other multifunction technologies.In the future, the potential exists for the ATM to be a Teller Machine. Rather than simply a source of cash, self-service technology can be at the heart of the redefinition of the retail banking experience provided 24-hours per day wherever there is demand.Around the world of course ATMs and devices based on the same hardware and software technologies will be deployed in volumes determined by local demand, and we will see a replacement program with a generation of cash-and-dash machines being replaced with recycling and deposit devices as well as “assisted service devices” to meet consumer demand cost effectively.Tearing out and tearing down is not the answerLegacy Banks are suffering a perfect storm; massive reductions in customers’ utilizing traditional banking channels and new entrants seizing market share with innovative digital only solutions.Tearing down branches and tearing out ATMs often from communities that aren’t ready to see them go has been the blunt instrument employed to reduce costs and increase efficiencies. But there’s a risk in terms of lost customer loyalty and reputational damage. Self-service can be at the heart of mitigating this.Globally self-service will be complemented by assisted service and remote service to offer an alternative to digital-only banking. It will be the differentiator for legacy banks and their vehicle to defend them from neobanks and fintechs trying to disrupt the market on the cheap.There is a need for greater imagination from some parts of the industry to use advances in self-service banking technology that can give a community a bank branch in a box or rejuvenate their bank branch as a focal point for financial services. The ability to customize modern ATMs to offer additional services from paying a bill to doing a live video call with a financial product specialist also allows cash access to be subsidized through generating extra revenues.The benefits of self-serviceEvery consumer has personal needs and enjoy particular benefits from their choice of channel when engaging with their bank. It could be personalized customer journeys, informative and promotional messages or contextual marketing messagesBut for those dependent on cash, self-service will be their lifeline. For communities who might otherwise lose all access to banking, self-service ATMs will prevent their rapid decline and keep their retail centers relevant. In branch, it can be a contact-free way to access all banking services, around the clock securely.Banks have for many years relied on technology to reduce their costs and increase efficiencies so that they can distribute their products and services to their customers using the most appropriate, cost effective channels. Customer-centric technologies have provided the data and tools to manage relationships in the most profitable way.However, every generation of innovation in retail banking delivery, every new technology has created physical distance between the bank and its customers. That means banks are more vulnerable than ever to competition in a world of near limitless choice.Technology, for the first time, is constraining banks. Their self-service infrastructure is typically reliant on technologies which are decades old, expensive to maintain and frustrating when it comes to innovation. That needs to be modernized so that banks can start to realize the potential of these technologies.Branch operations need to be automated using hardware and software to deliver a comprehensiv

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